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Redefine customer engagement with our next-gen cloud CRM software – SAP Hybris Cloud for Customer

Why SAP Hybris Cloud for Customer?

  • APIs and SDK: With access to APIs and SDK, developers and administrators can personalize and extend SAP Hybris Cloud for Customer and integrate the solution with other back-office systems to meet unique business needs.
  • Back-Office Integration and Mash-Ups: Push back-office information to users in real time so they never have to hunt for pricing, quotes, or other order-to-cash information again. With native SAP ERP and SAP CRM integration, and business application mash-ups, all users can effortlessly stay on top of their accounts.
  • Email and Notes Integration: Use familiar tools to work efficiently. Integrate with Microsoft Outlook, Google Gmail, Lotus Notes, and Evernote to eliminate double data entry and automatically keep customer information and notes in sync.
  • Mobility and Offline Access: Get seamless mobile support for iPhone, iPad, Apple Watch, Windows Tablet, and Android devices at no extra cost. Engage customers in real time, manage your activities, and track your performance, even when you’™re offline.
  • Productivity and Personalization: Use innovative, easy-to-use features such as tagging, flagging, in-line editing, custom fields, reports, tiles, and more“ to help salespeople personalize their experience and access the information they need, fast.

Suggested Resources

Find out about system and software requirements for SAP Hybris Cloud for Customer

System and software requirements vary according to specific customer scenarios. Please refer to the system and software requirements overview page for a list of supported devices, hardware, operating systems, apps, and browsers.

Device Applications, Supported Operating Systems, Browsers

Microsoft Windows 7 or 8.1 – recommended IE10, IE 11, or Google Chrome 46 and supported Firefox 40

MAC OS – recommended Apple Safari 8 or supported Firefox 40

Device Applications: Apple iPad or iPhone – iOS 8.0 and above; Android phones – Android 4.4 or higher

Minimum hardware requirements

Intel Core 2 Duo (2.4 GHz with a 1066 megahertz front-side bus) or better – and 4 GB to 6 GB of memory depending on the operating system

1 to 20 mbps depending on the number of users, with 200 ms latency or better

Optional software requirements

Add-ins for Microsoft Excel and Outlook; IBM Lotus Notes; CTI Client Adapter

Integration of SAP Hybris Cloud for Customer with SAP S/4HANA and SAP ERP

As companies digitize the enterprise, leveraging the best solutions from cloud with your SAP solutions helps establish your platform for innovation and business process automation. With sophisticated integration options and built-in integration from SAP, you can connect SAP Hybris Cloud for Customer with SAP S/4HANA as well as SAP ERP.

Explore defined best practice integration scenarios for SAP Hybris Cloud for Customer and SAP Business Suite:

  • Integration of SAP Hybris Cloud for Customer with SAP
    S/4HANA
  • Integration of SAP Hybris Cloud for Customer with SAP
    ERP

The hybrid scenarios offer data and end-to-end business process integration for opportunity-to-order management including accounts, opportunities, quotes and orders.

Integrate with SAP Jam

Integrate with SAP Jam * to enable collaboration using the SAP Jam feed –€“ and allow users to create groups for accounts, opportunities, products, and service tickets.

Integrate Custom Data

Consult SAP Hybris Cloud for Customer Integration Guide for Custom Data for an overview of the architecture options needed to merge data from your legacy systems.

Integration Scenarios

Review SAP Hybris Cloud for Customer Integration Scenarios for information on integrating the software with third-party on-premise and cloud solutions.

Technical Connectivity Guide


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